Legal
Effective date: July 30, 2025
These Terms of Service ("Terms") govern your access to and use of Story Engine ("the Service"), a white-label streaming platform operated by INGRAVIDOS TECH, LLC ("Company," "we," "us," or "our"). By accessing or using the Service—including visiting storyengine.stream, requesting a demo, or entering into a commercial agreement with us—you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Service.
Story Engine provides technology infrastructure that enables brands, studios, and content creators to launch and operate their own branded streaming platforms. This includes video hosting and delivery, subscription billing, creator management tools, analytics dashboards, and audience engagement features.
Access to and configuration of the platform is provided to clients ("Operators") under a separate commercial agreement. End users of Operator-branded platforms may be subject to the Operator's own terms of service and privacy policy.
To use the Service as an Operator, you must be at least 18 years of age and have the legal authority to enter into binding agreements on behalf of yourself or your organization. By using the Service, you represent and warrant that these conditions are met.
Access to the Story Engine platform is provisioned by us following execution of a commercial agreement. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at services@cellartech.net if you suspect unauthorized access.
We reserve the right to suspend or terminate access if we believe credentials have been compromised or if the account is being used in violation of these Terms.
You agree not to use the Service to:
We reserve the right to remove content or suspend access without notice for violations of this section.
You retain all ownership rights to the content you or your creators upload to the platform ("Operator Content"). By uploading content, you grant INGRAVIDOS TECH, LLC a non-exclusive, royalty-free, worldwide license to host, transcode, store, and deliver that content solely for the purpose of providing the Service to you.
You represent and warrant that you have all rights, licenses, and permissions necessary to upload and distribute Operator Content, and that doing so does not infringe the rights of any third party.
INGRAVIDOS TECH, LLC retains all rights, title, and interest in the Story Engine platform, including its software, technology, branding, and documentation. Nothing in these Terms grants you ownership of or a license to the underlying platform beyond what is expressly stated.
Any feedback, suggestions, or ideas you submit to us regarding the Service may be used by us without restriction or compensation to you.
Fees for the Service are governed by your commercial agreement with us. Payments are processed through our designated payment processor. Failure to pay fees when due may result in suspension or termination of your access.
Subscription billing for end-user plans within Operator platforms is handled through Stripe. Operators are responsible for complying with all applicable consumer protection and billing disclosure requirements in their jurisdiction.
The Service integrates with third-party services such as Stripe (payments), AWS (infrastructure), and CloudFront (content delivery). Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices or availability of third-party services.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance, deploy updates, or temporarily suspend the Service as needed.
We reserve the right to modify or discontinue features of the Service at any time. Material changes to core functionality will be communicated to active Operators.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INGRAVIDOS TECH, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless INGRAVIDOS TECH, LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
These Terms are governed by and construed in accordance with the laws of the United States and the state in which INGRAVIDOS TECH, LLC is formed, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in the competent courts of that jurisdiction, as mutually agreed.
We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. If changes are material, we will notify active Operators by email. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
If you have questions about these Terms, please contact us: