Privacy Policy

This Privacy Policy describes how INGRAVIDOS TECH, LLC ("Company," "we," "us," or "our") collects, uses, and shares information in connection with Story Engine (the "Service"), accessible at storyengine.stream. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

• Contact information submitted through our demo request or contact forms (name, email, company).
• Business information provided during onboarding, such as company name, billing address, and payment details (processed by Stripe — we do not store raw card data).
• Communications you send us, including support requests and feedback.

Information collected automatically

• Log data: IP address, browser type and version, pages visited, timestamps, and referring URLs.
• Device information: operating system, screen resolution, and device identifiers.
• Usage data: how you interact with the Service, features accessed, and session duration.
• Cookies and similar tracking technologies (see Section 5).

Information from third parties

• Payment processing information from Stripe (transaction status, billing verification).
• Analytics data from infrastructure providers such as AWS CloudFront.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Respond to demo requests and customer inquiries.
• Process payments and manage billing for Operator accounts.
• Send operational communications, such as account updates, invoices, or service alerts.
• Monitor for security incidents and prevent fraud or abuse.
• Analyze usage trends to improve platform features and performance.
• Comply with legal obligations.

We do not sell your personal information to third parties.

3. Operator Data and End Users

Story Engine is a B2B platform. Operators who deploy their own streaming service using our infrastructure are responsible for collecting and handling their end users' personal data in compliance with applicable laws, including GDPR, CCPA, and any other applicable privacy regulation.

In this context, INGRAVIDOS TECH, LLC acts as a data processor on behalf of the Operator (the data controller) for data that belongs to the Operator's end users. Our processing of such data is governed by the commercial agreement between INGRAVIDOS TECH, LLC and the Operator.

4. How We Share Your Information

We may share your information with:

• Service providers — third parties that help us operate the Service, including Stripe (payments), Amazon Web Services (cloud infrastructure), and Web3Forms (contact form processing). These providers are contractually bound to protect your data.
• Legal authorities — when required by law, regulation, legal process, or governmental request, or to protect the rights and safety of INGRAVIDOS TECH, LLC or others.
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets. We will notify you before your data becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session state, remember preferences, and analyze how the Service is used. You can control cookie behavior through your browser settings. Disabling cookies may affect the functionality of parts of the Service.

We do not use third-party advertising cookies or behavioral tracking for advertising purposes.

6. Data Retention

We retain personal data for as long as necessary to provide the Service and fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we delete or anonymize it in accordance with our internal data retention schedule.

Account data associated with active Operator agreements is retained for the duration of the agreement and a reasonable period thereafter for legal and accounting purposes.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS), access controls, and secure AWS infrastructure. No method of transmission over the internet is 100% secure, but we are committed to protecting your data.

If you discover a security vulnerability, please report it responsibly to services@cellartech.net.

8. International Transfers

Your information may be stored and processed in the United States or other countries where our service providers maintain infrastructure. By using the Service, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.

When transferring data from the European Economic Area, we rely on appropriate legal mechanisms such as Standard Contractual Clauses.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request deletion of your personal data, subject to legal retention requirements.
• Portability — receive your data in a structured, machine-readable format.
• Objection or restriction — object to or restrict certain processing activities.
• Opt-out of sale — we do not sell personal data; this right is automatically fulfilled.

To exercise any of these rights, contact us at services@cellartech.net. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately at services@cellartech.net and we will delete it.

11. Links to Third-Party Sites

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. Material changes will be communicated to active Operators via email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact us: